Questions, ideas or something not working? Email [email protected]. From inside the app, shake your phone or go to Settings and tap Send feedback: it includes your app version and, if you leave it on, a picture of the screen you were on.
Getting started
Getting your LinkedIn data
- On LinkedIn, open Get a copy of your data (Settings, Data privacy).
- Choose the larger archive, which includes messages so Northfix can tell who you talk to, or just Connections. Then request it.
- LinkedIn emails a download link, usually within about 10 minutes. The full archive can take up to a day.
- Open the zip with Northfix, or choose it from Import in the app.
While you wait, you can start from your iPhone Contacts, or look around the built-in sample network of made-up people.
How often should I re-import?
Once a month or so. Northfix compares each import with the last one, so it can show who’s new and who changed jobs. Your notes, stars and follow-ups are kept.
Your data
Where is my data?
On your devices and in your own iCloud Drive, in a private Northfix folder. There’s no Northfix account. Android keeps its data on the phone.
Does it sync between my iPhone, iPad and Mac?
Yes, through your own iCloud, when you’re signed in to iCloud on each device.
Where do people’s locations come from?
LinkedIn’s export doesn’t include them. Northfix works them out on your device from the person’s card in your Contacts (address, then phone area code), from places in their job title, and from locations you set for people or companies.
How do I delete my data?
Delete the app. To remove the iCloud copy too, open Settings, tap your name, then iCloud, Manage Account Storage, Northfix, Delete Data. If you’re on a team, leave the team first: that deletes your share from the team server.
Email, calendar and socials
What does Northfix read from my email?
Only who, when and the subject line, so it knows who wrote last and who’s waiting on you. It asks Microsoft and Google for permissions that don’t include message bodies or attachments, and everything is matched on your device. Turn it off in Settings to remove what it added.
Can I choose which calendars Northfix reads?
Yes. Settings, Calendars lets you pick, including iCloud, Google and Outlook calendars your iPhone already has.
How do I bring in Facebook, Instagram, Snapchat or TikTok?
Each one lets you download a copy of your own data. In Northfix, go to You, then Across your socials: each app has step-by-step instructions for requesting its file. Northfix reads only the friends and followers lists, on your device, and never signs in to those apps.
How do I connect Salesforce?
Your Salesforce admin creates a connected app once (Settings, Salesforce, How to set this up walks through it). Then you sign in from Settings.
The federal map
How does Northfix know which agency someone works for?
It matches each person’s employer and title against 160 departments, agencies and commands, including common abbreviations and older names. Covered means you know someone senior and someone warm there. Thin means one or the other.
Someone is in the wrong agency, or missing
Open their profile and correct their organization. If an agency’s name or abbreviation isn’t recognized at all, email us the exact text from their LinkedIn and we’ll add it.
Northfix Team
How do I start a team?
In the app, go to You, then Team, and tap Start a team. You’re the owner. Tap Invite to make a link and send it to your teammates. The first 30 days are free for up to 5 people. More about Northfix Team.
Can the Northfix team server read our data?
No. Each share is encrypted on the phone before it’s sent, with a key that only exists in your invite link and on your team’s devices. The server stores data it can’t open. How the encryption works.
What do teammates see about my network?
Names, titles, employers, LinkedIn links and how well you know each person, plus your pursuits and watchlist. Never your notes, messages, emails, tags or contact details.
Someone left the company. How do I remove them?
Owners and admins can open Team, tap the person and choose Remove from team. Their access ends immediately and their share is deleted from the server.
I lost the invite link
Ask an admin for a new one. Links expire after the number of days set when they were made, and admins can revoke them at any time.
How does team billing work?
Teams subscribe per person, billed yearly, on the web. The team owner manages seats and billing from Team in the app. When the trial ends without a subscription, the team becomes read-only: nothing is deleted.
Pro and purchases
What’s free and what’s Pro?
The map, Today, search, Ask, Catch Up, reminders, the federal map, org charts, pursuits, widgets and Apple Watch are free. Pro adds event mode, ways in, team packs, arrival alerts, ZoomInfo and Seamless.AI, account map PDFs and Salesforce. Everyone on a team gets Pro.
How do I restore a purchase on a new device?
In the app, open the Pro screen and tap Restore purchases, signed in with the same Apple ID.
How do I cancel a subscription?
On iPhone, open Settings, tap your name, then Subscriptions, Northfix. On Android, use Google Play, Subscriptions. Lifetime Pro is a one-time purchase and never renews.
Can I get a refund?
App Store and Google Play purchases are refunded by Apple and Google under their policies: reportaproblem.apple.com for Apple. For team subscriptions, see the terms.
Android
The Android app covers Today, people, companies, the federal map, pursuits, socials and Team. Its data stays on the phone. Some iPhone features depend on Apple services and aren’t on Android yet, including the calendar picker and email.